At DavEd Jewelers, we know shopping for fine jewelry, custom designs or repair services often comes with questions. This FAQ page is designed to give you clear answers about our store, services and policies—so you can feel confident before visiting our Downtown Willoughby showroom.
We are located in Downtown Willoughby at 4137 Erie Street, Willoughby, OH 44094. Free parking is available nearby.
We are open Monday–Friday from 10:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 3:00 p.m. We are closed on Sundays.
No appointment is required for browsing, shopping or most repair services. However, we recommend scheduling an appointment for custom design consultations or appraisals so we can give you the time and attention you deserve.
We accept major credit cards, debit cards and cash for purchases and services.
Yes. We purchase estate jewelry, gold and silver and pay the highest price available. Bring in your unused items and we’ll provide an on-the-spot evaluation.
Yes. We offer customized jewelry for any occasion. You can bring us a design you’ve imagined or work with our jewelers to create something entirely new.
Most projects take 4–8 weeks, depending on complexity, materials and approval stages.
Absolutely. We can incorporate your heirloom stones or gold into your custom piece so the final design carries both sentimental and lasting value.
We offer engraving on a wide range of items, including jewelry, rings, glassware, wedding gifts, wine and bourbon bottles, personalized gifts and even metal items like firearms.
Yes. Most engraving requests can be completed the same day, depending on the complexity of the design and the item.
Yes. Jewelry repairs are performed on-site. Services include ring sizing, chain soldering, prong tightening and diamond or gemstone setting. We also provide free jewelry cleaning.
Yes. We offer professional watch repair services, including battery replacement, cleaning, sizing and crystal replacement.
Yes. Using precision laser welding, we can repair nearly all types of metal eyeglass frames.
Repair times vary depending on the job, but many can be completed within a few days to two weeks. We’ll provide an estimate at drop-off.
Yes. We provide professional appraisals for insurance replacement, estate purposes or resale.
Most appraisals can be completed within one week, depending on the number and complexity of the pieces.
We stand behind the quality of our craftsmanship. Warranty coverage varies by item, and our team will explain details at the time of purchase.
We recommend gently cleaning jewelry with mild soap and water and storing each piece separately to avoid scratches. Annual professional cleaning and inspection is also recommended to keep your jewelry looking its best.
Yes. Appointments can be scheduled for custom design consultations, appraisals or other detailed services.
Currently, consultations are available in person at our Willoughby showroom.
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© 2025 DavEd Jewelers. All rights reserved.
4137 Erie Street
Willoughby, OH 44094
Tel: 440-942-3844
Monday-Friday: 10-6
Saturday: 10-3